Careers

Help businesses keepcustomercommunication moving.

Join lbsup as a Customer Support Representative.Help manage messages, tickets,CRM notes, and follow-ups.

Careers

Help businesses keep customer communication moving.

As a Customer Support Representative at lbsup, you help organize messages, support tickets, CRM notes, and follow-ups for small and mid-sized businesses.

Apply for Customer Support Representative

Employee role

Representative workspace

Support queue, response, CRM, escalation

Role preview

Incoming message

Customer status request

"Can someone check the status of my request? I have not received an update."

CRM note

Active customer requested an update. Ticket flagged for operations review.

Drafted reply

Clear status update prepared with next-step language and escalation context.

Escalation status

Operations owner review

Routed

Role workflow

A day in the role.

Requests move through a clear workflow.

Review request

Read the message and customer need.

Classify message

Identify urgency and next action.

Respond from playbook

Use approved guidance and clear tone.

Update CRM/ticket

Add notes, status, owner, and follow-ups.

Escalate when needed

Route exceptions with context.

Summarize activity

Prepare notes about what moved.

Responsibilities

What you help organize.

Decide what needs a reply, routing, or owner attention.

Use client guidance, tone rules, and careful wording so customers get useful next steps.

Add interaction notes, update ticket status, and log follow-up tasks where needed.

Send complaints, exceptions, or sensitive requests to the right person with context.

Create and track follow-up tasks so customer conversations do not fall through.

Help clients see what was handled, what is open, and what still needs a decision.

Candidate fit

Direct and practical.

You write clearly and notice small details.
You can follow playbooks while using judgment.
You are reliable with repetitive operational work.
You are comfortable with support tools and notes.
You communicate calmly when customers are frustrated.

You prefer making final business decisions instead of routing them.
You dislike written customer support or documentation.
You often skip process steps when work gets busy.
You are uncomfortable asking for clarification.
You want a role centered on sales closing.

Hiring process

What happens next.

Application review

We review written clarity, experience, and role fit.

Written screening

Candidates may complete a short writing exercise.

Interview

We discuss support judgment and workflow discipline.

Verification/background-check stage

Later-stage candidates may complete verification steps.

Final decision

We confirm fit, timing, and next steps.

Role workflow

A support representative's workflow.

The role is structured support work: read the request, classify it, reply from approved guidance, update the record, and escalate what needs a human owner.

Queue

Review incoming request

Read the message, check context, and understand what the customer needs.

Triage

Classify the message

Identify urgency, request type, customer status, and the next action.

Respond using playbooks

Draft or send clear customer replies using approved guidelines and tone.

Record

Update CRM or ticket

Add notes, status changes, ownership details, and follow-up tasks.

Escalate

Escalate when needed

Route complaints, exceptions, and complex requests to the right person.

Summary

Summarize activity

Prepare useful notes so clients can see what moved and what still needs attention.

Responsibilities

What you help keep organized.

The work is practical, written, and detail-heavy. You help make sure customer communication has a clear path from message to next action.

Triage

Review inbound messages and separate routine requests from urgent or complex items.

Response drafting

Write clear replies that follow approved playbooks and match the client's tone.

CRM updates

Keep customer records, ticket statuses, notes, and next tasks accurate.

Escalations

Send exceptions, complaints, or sensitive issues to the right owner with context.

Follow-ups

Create and track follow-up tasks so open conversations do not fall through.

Summaries

Prepare concise internal notes and activity summaries for business visibility.

Candidate fit

This role is a fit for people who like calm, written operations.

Customer support representatives need good judgment, steady attention, and respect for approved workflows. The role is not about improvising policy or making final business decisions.

Good fit if you are...

You write clearly and notice small details.

You can follow playbooks while using judgment when something needs escalation.

You are reliable with repetitive operational work.

You are comfortable moving between inboxes, tickets, CRMs, and notes.

You communicate calmly when customers are frustrated.

Probably not a fit if...

You prefer making final business decisions instead of routing them.

You dislike written customer support or detailed documentation.

You often skip process steps when work gets busy.

You are uncomfortable asking for clarification before replying.

You want a role centered on sales closing rather than support operations.

Hiring process

A direct process focused on written support judgment.

The process evaluates communication quality, reliability, workflow discipline, and role fit. Verification is not linked publicly and only happens later if relevant.

Application review

We review written clarity, reliability signals, support experience, and role fit.

Written communication screening

Candidates may complete a short written exercise focused on tone and attention to detail.

Interview

We discuss support judgment, workflow discipline, availability, and experience.

Verification/background-check stage

Later-stage candidates may complete verification steps before a final hiring decision.

Final decision

We confirm fit, timing, and next steps for the Customer Support Representative role.

Apply

Apply from your phone.

Share your background, tools, authorization, and availability.

Apply

Apply for Customer Support Representative.

Share your communication background, tools, availability, and why this support operations role is a fit.

Candidate application

Apply for Customer Support Representative.

Share your communication background, support tools, availability, and work authorization status.

Help businesses keepcustomercommunication moving.

Help businesses keep customer communication moving.

A day in the role.

Review request

Classify message

Respond from playbook

Update CRM/ticket

Escalate when needed

Summarize activity

What you help organize.

Direct and practical.

What happens next.

Application review

Written screening

Interview

Verification/background-check stage

Final decision

A support representative's workflow.

Review incoming request

Classify the message

Respond using playbooks

Update CRM or ticket

Escalate when needed

Summarize activity

What you help keep organized.

Triage

Response drafting

CRM updates

Escalations

Follow-ups

Summaries

This role is a fit for people who like calm, written operations.

Good fit if you are...

Probably not a fit if...

A direct process focused on written support judgment.

Application review

Written communication screening

Interview

Verification/background-check stage

Final decision

Apply from your phone.

Apply for Customer Support Representative.

Apply for Customer Support Representative.

Contact details

Role background

Interest and availability