Candidate Privacy Notice

This Candidate Privacy Notice explains how lbsup may collect, use, share, retain, and protect information from people who apply for employment opportunities with lbsup.

lbsup is hiring employees, not contractors, for roles such as Customer Support Representative. This notice applies to applicants, candidates, interview participants, and people who communicate with lbsup about employment opportunities.

This notice supplements the lbsup Privacy Policy. If you become an employee, additional employment, payroll, benefits, tax, security, and workplace privacy notices or policies may apply.

When you apply through the careers page or otherwise contact lbsup about a role, lbsup may collect information you provide directly. This may include full name, email address, phone number if provided, location, work authorization response, customer support experience, support tools used, availability, resume URL or profile link if provided, and written responses about your interest in lbsup.

You should avoid submitting highly sensitive information unless lbsup specifically requests it through an appropriate hiring process. For example, do not include Social Security numbers, banking information, government identification numbers, passwords, or unrelated medical information in the public application form or resume.

If you provide a resume, public profile, portfolio, or similar link, lbsup may review information made available through that material, such as work history, education, skills, certifications, employment dates, customer support experience, writing samples, and other role-related qualifications.

During the hiring process, lbsup may collect or create additional candidate information, including interview notes, written communication screening responses, role fit assessments, availability notes, compensation expectations if discussed, candidate communications, hiring stage status, and decision records.

For a Customer Support Representative role, lbsup may pay particular attention to written English, clarity, tone, attention to detail, reliability, support judgment, workflow discipline, escalation awareness, and comfort with customer support tools or CRM systems.

lbsup may keep records of email messages, scheduling communications, interview coordination, follow-up questions, and other communications related to your application or hiring process.

lbsup may ask whether you are authorized to work in the United States or whether you would need sponsorship. Additional work eligibility verification may be required later in the hiring process or after an offer, consistent with applicable law.

If you provide references or authorize lbsup to contact third parties, lbsup may collect role-related information from those references or third parties. You should only provide reference contact information if you have the right to share it.

For later-stage candidates, lbsup may request additional verification or background-check information where appropriate for the role and permitted by applicable law. This may include identity verification, employment history verification, education verification, reference checks, criminal history checks, or other role-related screening.

If lbsup uses a third-party background screening company to obtain a consumer report or similar background report for employment purposes, additional notices, disclosures, authorizations, and rights may apply under the Fair Credit Reporting Act and other applicable laws.

lbsup should not conduct a third-party background check that requires written authorization unless the candidate has received any required notice and provided the required authorization.

By submitting candidate information, you consent to lbsup using that information to review your application, communicate with you, evaluate role fit, conduct hiring steps, and maintain recruiting records.

Submitting a general career application is not the same as authorizing every possible verification or background-check step. If a separate authorization is required for a later-stage screening process, lbsup should request it separately.

lbsup may use candidate information to review qualifications, evaluate written communication ability, assess support experience, schedule interviews, manage the hiring pipeline, conduct screening, verify information where appropriate, communicate decisions, and maintain records related to hiring.

lbsup may also use candidate information to protect the hiring process, prevent fraud or misuse, comply with legal obligations, respond to candidate requests, and support ordinary business administration.

Candidate information may be used to make decisions about whether to move a candidate forward, request additional information, schedule interviews, conduct screening, make an offer, decline an application, or keep information for future consideration where appropriate.

Candidate information should be used in a manner consistent with applicable equal employment opportunity laws. Hiring decisions should not be based on protected characteristics or other information that applicable law prohibits from being used in employment decisions.

lbsup does not ask candidates to submit sensitive personal information through the public careers form. Sensitive information may include Social Security numbers, government ID images, banking details, health records, genetic information, family medical history, or unrelated personal records.

If sensitive information is required later for employment, payroll, tax, work eligibility, verification, or background-check purposes, lbsup should request it through a more appropriate process and provide any required notices.

lbsup may share candidate information with service providers that support recruiting, email communication, scheduling, application management, interview coordination, verification, background-check processing, document handling, security, legal review, or business administration.

Service providers should receive candidate information only as reasonably needed to support the hiring process or related business functions.

lbsup may disclose candidate information if required by law, legal process, government request, or a reasonable need to protect rights, safety, security, or the integrity of the hiring process.

lbsup is focused on hiring for United States business operations. If a candidate applies from outside the United States, candidate information may be processed in the United States or other locations where lbsup or its service providers operate.

lbsup may retain candidate information for as long as reasonably needed for recruiting, hiring, legal, security, recordkeeping, and business administration purposes.

Retention periods may vary depending on hiring status, role, legal requirements, whether an offer is made, whether a candidate asks to be considered for future roles, and whether records are needed to respond to disputes or comply with employment recordkeeping obligations.

A specific retention schedule should be reviewed with qualified legal counsel before production use and aligned with applicable federal, state, and local requirements.

lbsup uses reasonable administrative, technical, and organizational measures designed to protect candidate information from unauthorized access, loss, misuse, or alteration.

No website, email system, application process, or storage method can be guaranteed to be completely secure. Candidates should use care when deciding what information to include in application materials.

Candidates may contact lbsup to ask questions about information they submitted, request corrections, withdraw from consideration, or ask about deletion where appropriate.

Some information may need to be retained for legal, security, fraud prevention, recordkeeping, or legitimate business reasons. lbsup may need to verify your identity or authority before responding to a request.

If lbsup obtains a background report from a third-party background screening company and uses it for employment purposes, candidates may have specific rights under the Fair Credit Reporting Act, including notice, authorization, and certain rights if information in the report may affect a hiring decision.

lbsup may update this Candidate Privacy Notice from time to time. The updated version will be posted on this page with a revised date.

For questions about this Candidate Privacy Notice or candidate information submitted to lbsup, use the website contact page and include enough detail for lbsup to identify and respond to the request.