Billing and Refund Policy

This Billing and Refund Policy explains how lbsup handles custom quotes, invoices, payment timing, cancellation requests, refunds, and payment-related questions for its Virtual Front Desk services.

lbsup provides custom-scoped support operations for small and mid-sized businesses. Services may include customer communication support, support ticket handling, CRM updates, inbox triage, follow-up coordination, escalation workflows, reporting, and related operational support.

lbsup does not sell a one-size-fits-all public package through the website. Pricing is based on the reviewed service scope, including request volume, support channels, tools, workflow complexity, coverage hours, response expectations, reporting needs, onboarding work, and escalation rules.

A business application, inquiry, demo view, or website visit does not create a billable service relationship. A client is billed only after lbsup and the client agree to a service scope, payment terms, and next steps.

Unless a written agreement states otherwise, lbsup quotes and invoices are issued in U.S. dollars (USD).

lbsup may issue one-time or recurring invoices through Stripe. Each invoice should describe the service period or billable work, amount due, due date, and available payment methods.

Stripe-hosted invoice pages may allow payment by card, ACH, Link, or other payment methods that are enabled for the invoice. The available payment methods are shown on the invoice payment page.

lbsup does not ask customers to submit payment card numbers through public website forms.

When an invoice is paid through Stripe, payment details are collected and processed by Stripe through Stripe's hosted payment experience. Stripe may provide receipts, paid invoice records, and refund receipts according to the settings enabled for the invoice.

Clients should not send payment card numbers, bank credentials, or other sensitive payment details by email or through general website forms.

Because lbsup provides services rather than physical goods, there is no shipping process. Delivery means onboarding the approved workflow, coordinating access where needed, reviewing approved guidance, handling the agreed customer communication work, providing summaries or reports when included, and supporting the agreed service scope.

Expected start dates, service periods, coverage windows, onboarding steps, and service deliverables should be confirmed in the applicable quote, invoice, statement of work, or written client agreement.

A client may request cancellation of future service by contacting lbsup in writing at the support email listed below. Cancellation requests should include the client business name, invoice number if available, and the requested cancellation date.

Cancellation affects future service periods and future invoices. Work already completed, active onboarding work, and the current paid service period may remain billable unless a written agreement states otherwise.

If a client has recurring service, cancellation timing and any final invoice should follow the written client agreement or invoice terms. If no separate written terms apply, lbsup will review the request in good faith and confirm the practical end date in writing.

Completed service periods, completed onboarding work, custom setup work, and other work already performed are generally non-refundable.

If a payment was made in error, an invoice was duplicated, an incorrect amount was charged, or lbsup did not provide a paid future service period, contact lbsup as soon as possible so the issue can be reviewed.

When a refund is approved, lbsup may issue the refund through Stripe or another appropriate payment method. Processing times can depend on Stripe, the payment method, the client's bank, and card network timelines.

For invoice questions, payment issues, cancellation requests, refund requests, or billing disputes, contact lbsup at hello@lbsup.com.

Please include the business name, contact name, invoice number if available, amount in question, and a short explanation of the issue. lbsup will review the request and respond with next steps.

lbsup may update this Billing and Refund Policy from time to time. The updated version will be posted on this page with a revised date.